A shocking moment of carelessness was captured on doorbell footage as a delivery driver with Evri throws a parcel across a garden fence in broad daylight, leaving the recipient stunned. The incident has raised questions about the company’s standards and treatment of its couriers.
Vicky Hartley, a 35-year-old NHS worker, had ordered a pair of new boots from Clark’s for her mother, Patricia, 70, ahead of Christmas. When she saw the footage on her phone, she was shocked at the carelessness of the driver, who was seen carrying three plastic bags and dropping two of them at the front door before hurling the larger parcel across the fence.
“I wasn’t home at the time of the delivery, but I heard the notification pop up on my phone,” Hartley said. “I saw it right away and was shocked at how careless it was, without any thought of who it was being delivered or for who it was. I’ve had issues with Evri in the past, when they take pictures for proof of delivery and then when you go try to find the parcels, you can’t see them anywhere.”
The incident is not an isolated one, as a previous report from April showed a delivery driver carelessly throwing parcels out of his van and into a gutter in front of a disgusted customer. The courier, who was working for a different company, was seen hurling a range of packages, including a brown cardboard box and a softer bright blue package, into the gutter.
Evri has apologized to Hartley and provided a goodwill payment, and the company has stated that the driver responsible will no longer be delivering on behalf of the firm. However, Hartley is not satisfied with the response and is seeking a full refund for her order, citing the damage to the parcel and the carelessness of the driver.
The incident has raised concerns about the treatment of couriers and the standards of delivery companies like Evri. The company’s spokesperson stated, “Every parcel matters to us and we’re committed to instilling this culture amongst everyone who delivers on our behalf. This footage does not reflect the high standards we usually see from our couriers, who receive an average customer rating of 4.7 out of 5 stars.”
Conclusion:
The incident highlights the need for delivery companies like Evri to prioritize the care and handling of parcels, as well as the treatment of their couriers. While the company has taken steps to address the issue, more needs to be done to ensure that such incidents do not happen in the future.
FAQs:
* What happened in the incident?
A delivery driver with Evri threw a parcel across a garden fence in broad daylight, leaving the recipient stunned.
* How did the recipient react?
The recipient, Vicky Hartley, was shocked and disappointed by the carelessness of the driver, and is seeking a full refund for her order.
* What has Evri said in response to the incident?
The company has apologized to Hartley and provided a goodwill payment, and has stated that the driver responsible will no longer be delivering on behalf of the firm.
* What are the concerns surrounding the incident?
The incident has raised concerns about the treatment of couriers and the standards of delivery companies like Evri, and highlights the need for greater care and handling of parcels.
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