Enhanced Visibility for Consumer Affairs Department Officers
St. Lucia – Starting this month, Complaints and Investigation Officers within the Consumer Affairs Department of the Ministry of Commerce, Manufacturing, Business Development, Cooperatives and Consumer Affairs will be more recognizable to the public, thanks to the introduction of neon-green, high visibility suspenders. These suspenders, emblazoned with the Department’s wordmark, aim to promote greater transparency, enhance public trust and officer safety during compliance and monitoring duties island-wide. By making authorized officers more identifiable, the initiative reinforces the Department’s commitment to ensuring consumer protection and welfare.
"We have always endeavoured to serve the public, consumers in particular, with integrity and impartiality," said Chief Complaints and Investigation Officer Mrs. Lyra Thomas-Joseph. "These suspenders represent our commitment to retaining public trust and confidence as we competently carry out our investigations."
Complaints and Investigation Unit
The Complaints and Investigation Unit is one of the central pillars of the Consumer Affairs Department. This Unit is responsible for:
- Complaints Handling: Receiving, assessing and investigating consumer complaints.
- Price Monitoring: Conducting shop surveys, approving price calculation sheets and preparing related reports.
- Research and Reporting: Conducting consumer-related research and compiling reports for policy initiatives.
The Complaints and Investigation Unit is headed by the Chief Complaints and Investigation Officer, who is responsible for the overall supervision and coordination of activities within the Unit.
For Further Information
For further information, related to consumer matters, please contact the Chief Complaints and Investigation Officer Mrs. Lyra Thomas-Joseph at 468-4226.
Conclusion
The introduction of neon-green, high visibility suspenders is a significant step towards enhancing the visibility of Complaints and Investigation Officers, promoting greater transparency, and reinforcing the Department’s commitment to ensuring consumer protection and welfare.
Frequently Asked Questions
Q: What is the purpose of the Complaints and Investigation Unit?
A: The Complaints and Investigation Unit is responsible for receiving, assessing and investigating consumer complaints, conducting price monitoring, and conducting consumer-related research and reporting.
Q: Who heads the Complaints and Investigation Unit?
A: The Complaints and Investigation Unit is headed by the Chief Complaints and Investigation Officer, who is responsible for the overall supervision and coordination of activities within the Unit.
Q: How can I contact the Chief Complaints and Investigation Officer for further information on consumer matters?
A: You can contact the Chief Complaints and Investigation Officer Mrs. Lyra Thomas-Joseph at 468-4226.
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