Jessica Shannon Named Among Top 100 Customer Experience Leaders Worldwide

About the Award

Jessica Shannon, chief experience officer of Sandals Resorts International, is one of the winners of the first Global CX (consumer experience) 100 Awards in 2024. This prestigious award recognizes the top 100 customer experience leaders worldwide, spanning various industries such as hospitality, banking, commerce, and healthcare.

Jessica Shannon’s Perspective

Shannon expressed her gratitude for being honored as one of the Global CX 100 award winners, saying, “I am grateful to be honored as one of the Global CX 100 award winners.” She also shared her insights on the key factors that contribute to success in customer experience: “Success in customer experience requires a passion for impact, the agility to support and lead across many functional areas, and the ability to build trusted relationships. At Sandals Resorts International, we are in relentless pursuit of excellence in customer and employee experience, and I am blessed with a fantastically talented team to help make it happen every day.”

The Role of Customer Experience Leaders

The Global CX 100 team emphasizes the vital role that leaders in customer experience play in strengthening the competitive advantage of their companies by implementing transformative client- and customer-focused initiatives. These executives are adept at putting strategic business concepts, creative product experiences, and operational procedures into action, while possessing strategic insight, visionary leadership, and the capacity to adjust to market needs.

Conclusion

In conclusion, Jessica Shannon’s achievement is a testament to her dedication to delivering exceptional customer experiences. Her leadership and passion for impact have earned her a spot among the top 100 customer experience leaders worldwide.

FAQs

* What is the Global CX 100 Awards?
+ The Global CX 100 Awards recognize the top 100 customer experience leaders worldwide, honoring their achievements in driving transformative client- and customer-focused initiatives.
* Who is Jessica Shannon?
+ Jessica Shannon is the chief experience officer of Sandals Resorts International and a winner of the Global CX 100 Awards in 2024.
* What are the key factors that contribute to success in customer experience?
+ According to Shannon, success in customer experience requires a passion for impact, agility, and the ability to build trusted relationships.